Privacy Policy

Privacy Policy

MANNOKRITI

Last Updated: 20/08/2026

These Website Legal Policies (“Policies”) govern the access, use, browsing, registration, purchase, and interaction with the website operated by Mannokriti (hereinafter referred to as the “Company”, “Mannokriti”, “we”, “our”, or “us”).

These Policies establish the legal framework governing the relationship between the Company and any person who accesses, browses, registers, or purchases products through the website (hereinafter referred to as “User”, “Customer”, “You”, or “Your”).

The Policies are intended to promote transparency, consumer protection, secure transactions, and compliance with applicable Indian laws.

By accessing, browsing, registering, or using the website or purchasing products through it, you acknowledge that you have read, understood, and agreed to these Policies, including any amendments published from time to time.

If you do not agree with any provision of these Policies, please discontinue use of the website.

1. About the Company

Mannokriti is a fashion and lifestyle brand offering Indian ethnic wear, traditional-inspired apparel, accessories, and related fashion products through online and offline channels.

Website: www.mannokriti.com

2. Terms of Use

2.1 Acceptance of Terms

By accessing or using this website, you confirm that:

• You are legally competent to enter into a binding agreement.
• You will comply with all applicable laws and regulations.
• You will use the website only for lawful purposes.
• The information provided by you is accurate and complete.

2.2 Permitted Use

Users may use the website for:

• Browsing Mannokriti products
• Purchasing fashion and lifestyle products
• Creating and managing an account, where available
• Accessing product information
• Checking order information
• Contacting customer support
• Making wholesale or bulk purchase enquiries

2.3 Eligibility

Customers must be 18 years or older to place an order through the website.

If a person below 18 years wishes to use the website, such use should be under the supervision of a parent or legal guardian.

2.4 Modification of Terms

Mannokriti reserves the right to modify, update, or discontinue any part of these Policies at any time.

Changes shall become effective once published on the website.

3. Product Information Policy

Mannokriti makes reasonable efforts to ensure that product information displayed on the website is accurate and up to date.

Product listings may include:

• Product name
• Product description
• Fabric/material information
• Size information
• Colour information
• Care instructions
• Product images
• Pricing
• Availability
• Product specifications

Product images are provided for representation purposes. Due to photography, lighting, screen settings, and manufacturing variations, actual product colours may vary slightly from the images displayed on the website.

Minor variations in prints, embroidery, textures, patterns, or finishing may occur and shall not necessarily be considered a product defect.

4. Pricing Policy

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.

The applicable price at the time of placing the order shall generally be the price payable by the Customer, subject to technical or pricing errors.

Additional charges may include:

• Shipping charges
• Applicable taxes
• Handling charges, where applicable
• Other charges clearly communicated during checkout

Mannokriti reserves the right to correct pricing errors and cancel orders affected by such errors.

If an order is cancelled due to a pricing error after payment has been received, the amount paid by the Customer shall be refunded through the applicable payment method.

5. Order Acceptance Policy

Placing an order on the website constitutes an offer by the Customer to purchase the selected products.

Mannokriti reserves the right to accept or reject an order for reasons including:

• Product unavailability
• Incorrect pricing
• Technical errors
• Suspected fraudulent transactions
• Incomplete or inaccurate customer information
• Delivery restrictions
• Other legitimate business or legal reasons

An order confirmation does not necessarily constitute final acceptance if the order is subsequently found to contain an error or issue.

6. Shipping & Delivery Policy

6.1 Order Processing

Orders are generally processed within [Insert Processing Time] working days after successful payment confirmation.

Processing time may vary during:

• Sales
• Festivals
• Promotional campaigns
• Product launches
• Public holidays
• High-order-volume periods

6.2 Delivery Timeline

Estimated delivery timelines may vary depending on the customer's location and courier availability.

Indicative delivery timelines may be:

• Metro Cities: [Insert Timeline] working days
• Other Locations: [Insert Timeline] working days
• Remote Locations: [Insert Timeline] working days

Delivery timelines are estimates and may be affected by:

• Weather conditions
• Courier delays
• Public holidays
• Natural disasters
• Operational disruptions
• Incorrect address information
• Force majeure events

6.3 Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Mannokriti shall not be responsible for delivery failures caused by incorrect or incomplete information provided by the Customer.

7. Order Cancellation Policy

Customers may request cancellation of an order before dispatch by contacting Mannokriti customer support.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is approved after payment, the eligible amount shall be refunded according to the applicable refund policy.

Mannokriti reserves the right to cancel orders in cases of:

• Product unavailability
• Pricing or technical errors
• Suspected fraud
• Incorrect customer information
• Delivery restrictions
• Other legitimate reasons

8. Return & Exchange Policy

Mannokriti may offer returns or exchanges subject to the applicable product-specific return policy displayed on the website.

Customers must ensure that returned products:

• Are unused
• Are unworn
• Are unwashed
• Are not damaged
• Have original tags attached, where applicable
• Are returned with original packaging, where applicable

Products showing signs of use, washing, alteration, damage, or improper handling may not be eligible for return or exchange.

Certain products may be non-returnable or non-exchangeable due to hygiene, customization, clearance, or other applicable reasons.

Customers should inspect products upon delivery and report any damaged, defective, incorrect, or missing item within [Insert Number] days of delivery.

Mannokriti reserves the right to inspect returned products before approving a return, replacement, exchange, or refund.

9. Refund Policy

Approved refunds shall be processed through the original payment method or another appropriate method, as applicable.

Refund processing time may depend on:

• Payment gateway
• Bank
• Card issuer
• UPI provider
• Customer's payment method

Shipping charges may be non-refundable unless the return is due to an error attributable to Mannokriti or applicable law requires otherwise.

No refund shall be issued for products returned in an ineligible condition.

10. Payment Policy

Payments may be accepted through available payment methods displayed during checkout, including:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• Other supported digital payment methods

Payment processing may be handled by third-party payment service providers.

Mannokriti does not intentionally store complete sensitive card information on its own servers.

Customers are responsible for ensuring that the payment information provided during checkout is accurate.

11. Privacy Policy

Mannokriti may collect personal information necessary to provide its services, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Payment-related information
• Customer support communications
• Website usage information
• Device and browser information

Personal information may be used for:

• Processing orders
• Delivering products
• Processing payments
• Providing customer support
• Managing customer accounts
• Sending order updates
• Improving website functionality
• Marketing and promotional communications, where permitted
• Fraud prevention
• Legal and regulatory compliance

Mannokriti will take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

12. Cookie Policy

The Mannokriti website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Understand website traffic
• Analyze user behaviour
• Improve customer experience
• Support marketing and advertising activities, where applicable

Users may manage cookie preferences through their browser settings, although disabling certain cookies may affect website functionality.

13. Intellectual Property Rights

All intellectual property appearing on the Mannokriti website, including but not limited to:

• Brand name
• Logo
• Product images
• Photographs
• Graphics
• Website design
• Text
• Product descriptions
• Videos
• Marketing materials
• Trademarks
• Creative designs

is owned by or licensed to Mannokriti unless otherwise stated.

No content may be copied, reproduced, distributed, modified, published, transmitted, or commercially exploited without prior written permission.

14. Fashion Product Disclaimer

Mannokriti makes reasonable efforts to accurately represent its products.

However, slight variations may occur due to:

• Screen/display settings
• Photography lighting
• Fabric characteristics
• Handcrafted or artisanal processes
• Printing or dyeing variations
• Manufacturing processes

Such minor variations may not constitute defects.

Customers are advised to review product descriptions, size information, fabric details, and care instructions before placing an order.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Mannokriti shall not be responsible for indirect, incidental, special, or consequential losses arising from:

• Website interruptions
• Third-party service failures
• Courier delays
• Product misuse
• Incorrect customer information
• Unauthorized use of customer accounts
• Events beyond the Company's reasonable control

Nothing in these Policies shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

To the extent legally permissible, the Company's liability relating to a particular purchase shall not exceed the amount paid for the relevant product or order.

16. Governing Law

These Policies shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Policies or the use of the website shall be subject to the jurisdiction of the courts located in [Insert City, State], subject to applicable law.

17. Policy Updates

Mannokriti reserves the right to update or modify these Policies from time to time.

Changes shall become effective when published on the website.

Customers are encouraged to periodically review this page for updates.

18. Grievance Redressal Mechanism

Mannokriti is committed to addressing customer complaints and grievances in accordance with applicable Indian consumer protection and e-commerce laws.

Customers may contact the Grievance Officer regarding complaints relating to:

• Orders
• Payments
• Delivery
• Returns
• Refunds
• Product issues
• Website-related concerns
• Other customer grievances

Complaints shall be acknowledged and handled within the timelines prescribed under applicable law.

19. Compliance With Applicable Laws

Mannokriti aims to comply with applicable Indian laws and regulations relevant to its online business, including, as applicable:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023, as applicable
• Legal Metrology laws and regulations, where applicable
• Goods and Services Tax laws
• Applicable intellectual property laws
• Other applicable Indian laws and regulations

20. Acceptable Use Policy

20.1 Prohibited Activities

Users shall not:

• Use the website for unlawful purposes
• Attempt unauthorized access to website systems
• Upload viruses, malware, or harmful code
• Interfere with website functionality
• Scrape or systematically extract website data without permission
• Copy website content for commercial use without authorization
• Impersonate another person or organization
• Conduct fraudulent transactions
• Use stolen payment or identity information
• Attempt to bypass website security measures

20.2 System Interference

Users shall not:

• Overload website infrastructure
• Introduce malicious software
• Attempt to disrupt website servers
• Circumvent security mechanisms
• Attempt unauthorized access to restricted areas

20.3 Account Responsibility

Where user accounts are available, Customers are responsible for maintaining the confidentiality of their login credentials.

Customers should immediately notify Mannokriti if they suspect unauthorized access to their account.

20.4 Violation of Policy

Mannokriti reserves the right to:

• Suspend or terminate accounts
• Cancel orders
• Restrict website access
• Investigate suspected fraudulent activity
• Take appropriate legal action where applicable

21. Anti-Counterfeit & Brand Protection Policy

21.1 Intellectual Property Protection

Mannokriti's brand identity and creative assets are protected under applicable intellectual property laws.

Protected assets may include:

• Brand name
• Logo
• Trademarks
• Product designs
• Packaging
• Product photographs
• Website content
• Marketing materials

Unauthorized reproduction, imitation, distribution, or commercial use is prohibited.

21.2 Counterfeit Products

Mannokriti does not authorize the manufacture, sale, or distribution of counterfeit products using its brand name, logo, packaging, or intellectual property.

Customers are encouraged to purchase Mannokriti products through official sales channels.

21.3 Reporting Counterfeit Products

Customers who suspect counterfeit Mannokriti products may report the matter to:

Email: [Insert Brand Protection Email]

Phone: [Insert Phone Number]

Please provide available details such as product photographs, purchase information, seller information, and proof of purchase.

22. Influencer & Affiliate Disclosure Policy

22.1 Transparency

Influencers, creators, affiliates, and marketing partners promoting Mannokriti products must clearly disclose any commercial relationship with the Company where required by applicable laws, regulations, or platform policies.

Appropriate disclosures may include:

• Paid Partnership
• Sponsored
• Advertisement
• Affiliate
• Affiliate Link

22.2 Responsible Marketing

Marketing partners must:

• Make truthful statements
• Avoid misleading claims
• Avoid exaggerated product benefits
• Use accurate product information
• Follow applicable advertising requirements
• Respect intellectual property rights

22.3 Regulatory Compliance

Influencer and affiliate marketing activities must comply with applicable Indian laws, advertising standards, consumer protection requirements, and social media platform policies.

23. Data Protection Policy

Mannokriti respects the privacy of its customers and seeks to process personal data responsibly in accordance with applicable data protection laws.

23.1 Data Collection

Depending on the services used, Mannokriti may collect:

• Name
• Contact details
• Shipping and billing information
• Order history
• Payment-related information
• Customer communications
• Website activity
• Device information
• Technical information

23.2 Purpose of Data Processing

Personal data may be processed for:

• Order fulfillment
• Payment processing
• Delivery
• Customer support
• Account management
• Marketing communications, where permitted
• Fraud prevention
• Website improvement
• Analytics
• Legal compliance

23.3 Data Security

Mannokriti will implement reasonable technical and organizational measures designed to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure.

23.4 User Rights

Subject to applicable law, users may have rights relating to their personal data, including:

• Access to personal information
• Correction of inaccurate information
• Withdrawal of consent where applicable
• Deletion or erasure where legally applicable
• Raising privacy-related grievances

Requests may be submitted through the Company's designated privacy/customer support channel.

24. Disclaimer of Warranties and Limitation of Liability

24.1 Disclaimer of Warranties

The website is provided on an “as is” and “as available” basis to the extent permitted by applicable law.

Mannokriti does not guarantee:

• Uninterrupted website availability
• Error-free website operation
• Complete accuracy of all website information
• Continuous availability of every product
• Compatibility with every device or browser
• Specific results from the use of any product

24.2 Third-Party Services

The website may use third-party services including:

• Payment gateways
• Courier and logistics providers
• Cloud hosting providers
• Analytics services
• Marketing platforms
• Communication services

Third-party services may be subject to their own terms and privacy policies.

24.3 Website Availability

The website may occasionally become unavailable due to:

• Maintenance
• Technical issues
• Server failures
• Cybersecurity incidents
• Network failures
• Third-party service interruptions
• Force majeure events

Mannokriti shall make reasonable efforts to restore services when possible.

25. Indemnification

To the extent permitted by applicable law, Users agree to indemnify and hold harmless Mannokriti, its owners, employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, costs, or expenses arising from:

• Misuse of the website
• Violation of these Policies
• Fraudulent activity
• Violation of applicable laws
• Unauthorized use of website content
• Violation of third-party rights
• Information provided fraudulently or unlawfully by the User

26. Contact Information

For questions regarding these Website Legal Policies, customers may contact Mannokriti through:

Mannokriti

Website: www.mannokriti.com

Phone: +91 73030 59664

Registered Address: A-104 Dwarka Apartment Plot no 21 Sector 7 Dwarka New Delhi 110075

By using www.mannokriti.com, you acknowledge that you have read and understood these Website Legal Policies and agree to be bound by the applicable terms and conditions stated herein.