Return & Exchange Policy

At Mannokriti, we take great care to ensure that every product is thoughtfully crafted, carefully packed, and delivered to you in excellent
condition. However, if you receive a product that is damaged, defective, or
different from the product you ordered, you may request a return.

For a return to be accepted, the product must:

  • Be unused and unwashed
  • Be in original and sellable condition
  • Be returned in its original packaging
  • Have all original tags and labels intact
  • Be returned within 15 days from the actual date of delivery

Once a return request is approved, the product will generally be picked up within 4–7 working days. Once the returned product is received and inspected, the applicable refund will be processed within 10–14 working days, depending on the payment method.

Products purchased during special sale events, clearance sales, or promotional offers may not be eligible for return.

Exchange Policy

Mannokriti does not provide direct product exchanges.

If you wish to exchange a product, you will need to return the original product
according to our return policy and place a new order for the desired
product.

Process

To initiate a return, please contact the Mannokriti customer support team within 2 days of receiving your product.

You can contact us through:

Customer Care: +91 73030 59664
Email: mannokriti@gmail.com

Please provide the following information:

  • Order Number
  • Reason for Return
  • Product details
  • Photographs of the product, if applicable

If you believe that the product has a defect or does not meet your expectations, our team may also request clear product photographs or a short video to help us assess the issue.

Once your request is reviewed and approved, our team will arrange the return pickup.

Refund – Terms & Conditions

Refunds will be initiated after the returned product has been received and inspected by the Mannokriti quality team.

A refund may be approved in cases where:

  • The product has a manufacturing defect
  • The wrong product has been delivered
  • The product received is damaged during delivery
  • The ordered product is unavailable and cannot be fulfilled

The refund process will generally be initiated within 2 working days after
the returned product is received at our facility and the return is approved by
our quality team.

Once the refund has been initiated, the amount will be credited back to the
customer's original payment method within approximately 10–14 working days, depending on the bank/payment gateway.

Cancellation Policy

Customers may cancel their online order within 24 hours of placing the order, provided the order has not already been processed or shipped.

The complete eligible amount will be refunded for successfully cancelled
orders.

Partial cancellation of an order may also be allowed depending on the order status.

Refunds will be credited to the same payment method/account used to place the order.

For Cash on Delivery (COD) orders, refunds will be processed through NEFT/bank transfer, for which the customer may be required to provide valid bank account details.

Important Note

Mannokriti reserves the right to reject a return if the product is found to be used, washed, damaged after delivery, altered, missing original tags, or not returned in its original condition and packaging.

For any questions regarding returns, refunds, or cancellations, please contact our customer support team.

Mannokriti — Thoughtfully Crafted. Made for Every Moment.